How many seats/licenses do I need?

Odin Inspector is sold as a per-seat license, meaning you need a license for every person working with the Unity Editor on a project that has Odin included. This includes artists who work within Unity, even if they do not directly interact with tools built with Odin Inspector. An exception is made for build farm servers and VMs running Odin, which do not require extra seats. You can read the exact details in our EULA.

What if I already own Odin on the Asset Store?

If you already own Odin on Unity's Asset Store, you can click here to register your license. If you have bought Odin Inspector prior to 05/28/2019, you will continue to have source code access, and you will also get the Project Validator add-on for free.

What happens if I cancel my Enterprise subscription?

If you cancel your subscription, you will stop receiving future updates for Odin after the paid for year has passed, but you will still be able to download and use older versions of Odin that you had access to via your subscription; this includes older versions of addons included with your subscription.

Will I get all future versions?

With the Personal license, you will receive all future updates to the base Odin Inspector product forever. With the Enterprice license, you will continue receiving new updates as long as your subscription is active.

What is the difference between buying Odin here or on the Unity Asset Store?

First of all, you will be supporting us more directly if you buy from our store - for which we thank you! There are also direct benefits for you, such as guaranteed and easy access to the latest beta and alpha releases of Odin, and full control over your own license. Lastly, the Enterprise license is currently only available through our website.

Is the source-code available for the Project Validator addon?

Yes, the Project Validator addon comes with full source-code access. Nothing is pre-compiled into DLL files, which means you have full control and can even manually expand the tool if you want to.

Do you offer refunds?

Refunds are handled on a case-by-case basis. If you've purchased Odin by accident, or have found that you can't use it, then Contact us here and we'll figure something out.

Will Odin Project Validator become available on the Asset Store?

We don't currently have any short-term plans to publish Odin Project Validator on the Asset Store.

How do I share licenses with my team?

By creating a Team on our website, you can share any number of keys with any number of team members. Everyone in the team will have access to the privileges associated with the license, be it downloading updates or submitting priority support tickets.

You can create a new team under Account > Teams, invite anyone by their email and add as many keys as you need. Keys and members can, of course, be removed again at a later date if necessary.

How do I access priority support?

Priority support happens through the Enterprise Support channel on our Discord server. To access it, you will need to first join the Discord server and then register your Discord user in the account settings on our website. Doing so will automatically grant you access to the Discord priority support channel, and you'll be able to access it immediately.

It also automatically applies to everyone you've assigned your Enterprise licenses to within your team. See 'How do I share licenses with my team' for more details.

How do I use Priority Support Tickets?

To avoid duplicate systems, priority support tickets are associated with the Teams feature. To use a ticket, assign the priority support ticket license to either an existing or a new team. That grants access to the team support page where anyone on the team can view and submit priority tickets.

How can I pay for subscriptions with a wire transfer?

Since wire transfers do not support automatic renewal, the option is disabled by default when buying a subscription. Unticking the 'Securely save payment details' checkbox in the payment popup will enable wire transfer as a payment option.

What does an onboarding session constitute?

We will be at your disposal in a 4-hour conference call on Zoom or Discord at a mutually agreed upon time, to answer any questions you might have, guide your technical staff through the general usage of Odin's features and how to best extract value from them, provide detailed explanations and guidelines for the use of more advanced Odin features and how to do advanced customization of Odin for your particular project, and so forth.

If you provide an overview of your general project setup, we will suggest potential optimal ways to improve your workflow and tooling with Odin. The specific subjects covered in the call are largely up to your team's particular needs, and the more information you provide us with ahead of time, the better we can tailor it to your particular team and project.

What is a dedicated workflow advisor?

A dedicated workflow advisor is a Sirenix employee under a signed NDA provided by you, who has an ongoing role in advising you in the best use of Odin in your project, and on improving your project's workflow in general. This takes the form of the advisor being available for a weekly conference call of up to 1 hour, as well as ongoing text communication on a chat platform of your choosing. Think of this as a regularly recurring onboarding call with a person with deep expertise in Odin, who has additionally taken the time to understand the unique needs of your specific project.

This advisor likewise becomes your representative and advocate inside the Odin team; being well acquainted of your specific needs and issues, they can influence the focus of the development team in directions that will benefit your team's use of Odin, or themselves work to implement features and bugfixes to meet your needs.

What is an enterprise support ticket?

All enterprise customers are first in line for general support with access to the #enterprise-support Discord channel. This, however, only encompasses the normal scope of product support. Enterprise support tickets let you dictate our internal work priorities; when you create an enterprise ticket, we will push a specific item such as a bugfix or feature addition you require to the front of our task list, communicate closely with you to ensure that the fix or feature meets your requirements, and deliver it to you in as timely a manner as possible.

Note that the scope of enterprise support tickets, while broad, is not unlimited, and should generally be kept within the scope of what can be accomplished within ten hours or two full days of work. Major tickets that exceed this scope, like features that would constitute entire plugins in the style of the Odin Validator, must be negotiated on a case by case basis.

We reserve the right to reject created tickets that we deem to exceed a reasonable scope, in which case your spent ticket allocation will be returned.

What is a private Discord channel?

Sometimes, issues and support needs can be closely related to sensitive information about products, making it challenging or even impossible to take them up in public or semi-public venues like a Discord server or enterprise support channels that are shared between many customers. For these cases, you may purchase a private channel for your support needs on our support Discord server, visible only to your team and the Sirenix support staff.